Privacy Policy

Last updated: September 29, 2026

1. What We Collect

When you sign up or use CallSharp, we collect:

  • Your name, email address, and business information
  • Phone numbers (yours and your customers') for call routing
  • Call recordings and transcripts (used to power your AI receptionist)
  • Appointment and booking data entered during calls or SMS
  • Payment information (processed securely by Stripe — we never store card details)
  • Usage data (call minutes, SMS count) for billing purposes

2. How We Use It

  • To operate and improve the CallSharp AI receptionist service
  • To send you notifications about calls, bookings, and leads
  • To process your subscription and billing
  • To send transactional emails (appointment reminders, account alerts)
  • We do not sell your data to third parties

3. Your Customers' Data

CallSharp processes your customers' phone calls and SMS messages on your behalf. You are responsible for informing your customers that calls may be handled by an AI system. Customer data is stored securely, scoped to your account only, and never shared with other contractors or third parties.

4. Text Messages (SMS)

Text messages are optional. Contractors receive SMS alerts only if they opt in, and customers receive booking confirmations and reminders by text only if they agree when asked. A caller who reaches a contractor's line while it is at capacity is told on the call that they may receive one text so they can book by replying. Declining never affects access to the service. See how we collect SMS consent.

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • Text messaging originator opt-in data and consent are never shared with or sold to any third party.
  • Phone numbers are shared only with the service providers listed in section 5 that operate CallSharp (for example, Twilio to deliver messages, and our AI providers to handle the conversation), only to provide the service — never for their own marketing.
  • Reply STOP to any message to opt out, or HELP for help. Message and data rates may apply.

5. Third-Party Services

We use the following trusted services to operate CallSharp:

  • Twilio — voice calls and SMS
  • Vapi.ai — real-time AI voice processing
  • OpenAI — AI language model for SMS responses
  • Supabase — secure database hosting
  • Stripe — payment processing
  • Vercel — application hosting
  • Resend — transactional email delivery

Each of these services has its own privacy policy and data processing agreements.

6. Data Security

All data is encrypted in transit (TLS) and at rest. Access to contractor data is strictly isolated — no contractor can access another contractor's data. We use row-level security on our database to enforce this at the infrastructure level.

7. Data Retention

Your account data is retained for as long as your subscription is active. After cancellation, data is retained for 30 days before permanent deletion. You can request immediate deletion by contacting us.

8. Your Rights

  • Access or export your data at any time
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Opt out of non-essential communications

9. Contact

For any privacy-related questions or requests, contact us at help@callsharp.ai