SMS Consent & Messaging

1. Contractors: SMS alerts (web form opt-in)

Contractors can choose to receive text alerts about new leads, bookings, voicemails and account updates on their own phone. They opt in with a separate checkbox that is unchecked by default, shown directly under the phone number field on the signup form, and later under Settings → Profile → Text alerts in the dashboard. Signup works exactly the same with the box left empty; without it, lead, booking, voicemail and account alerts are sent by email instead.

The form shows:

We record when consent was given and which version of this wording was shown. Changing the phone number turns text alerts off until the contractor opts in again for the new number.

CallSharp: You're signed up for text alerts about new leads, bookings, voicemails and account updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

🔔 New Lead via CallSharp!
Caller: Jordan
Phone: +15550100222
Service: Water heater repair.
Follow up ASAP!

2. Customers: booking confirmations and reminders (asked during the conversation)

When a customer books an appointment with a contractor through CallSharp, the assistant asks whether they would like texts. The answer never affects the appointment— it is booked either way. Only a clear "yes" counts; no answer or an unclear answer is treated as no. The answer is recorded on the appointment.

• On a phone call, once the booking is confirmed, the assistant asks: "Would you like a text confirmation and text reminders before your appointment at this number?"
• In a text conversation the customer started, the assistant asks when confirming the time, for example: "Tue 10am it is — want text reminders before your appointment? (yes/no)"

Customers who say yes receive a booking confirmation and reminders 24 hours and 1 hour before the appointment. Customers who say no receive no texts (and an email confirmation only if they gave an email).

✅ Booking confirmed with Acme Plumbing!
Service: Water heater repair
Date: 2026-10-06 at 10:00
Ref: BK-7Q2M4X
Questions? Call Acme Plumbing at +1 (555) 010-0199.
Reply STOP to opt out.

⏰ Reminder: Your Water heater repair appointment with Acme Plumbing is tomorrow at 10:00 AM. Ref: BK-7Q2M4X
Reply STOP to opt out.

3. Customers who contact a contractor

• A customer who sends a text to a contractor's CallSharp number receives replies to their own messages about their service request.
• A customer who calls when the contractor's line is at capacity is told on the call that they may receive a text from that number so they can book by replying. They may then receive one text inviting them to reply; they receive nothing further unless they reply. Replying STOP opts them out.

We do not send marketing or promotional messages.

Hi! This is Acme Plumbing. Thanks for calling! Our phone line is at capacity right now. Please reply to this message with your name and the service you need and we'll get back to you shortly. Reply STOP to opt out.

4. Opting out and getting help

• Reply STOP to any message to stop receiving texts.
• Reply HELP for help, or email help@callsharp.ai.
• Contractors can also turn text alerts off anytime in Settings → Profile → Text alerts.
• Message frequency varies. Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.

5. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with or sold to any third party. See our Privacy Policy and Terms of Service.